Pv20 Privacy Policy — Malaysian User Data Protection

1. Information We Collect

Pv20 collects users' personal information through several channels during account registration, platform usage, and financial transactions. The types of information collected are as follows:

• Account Information: Full name, email address, phone number, date of birth, and encrypted password upon new account registration.
• Device & Browser Information: IP address, device type, operating system, browser version, and login session data, automatically recorded for security purposes.
• Payment Information: Transaction details including deposit method, amount in MYR, transaction time, and payment reference. Full bank account numbers are not stored directly on pv20 servers — they are processed through a certified payment gateway.
• Usage Data: In-platform activity records including games played, bets placed, session duration, and account setting preferences.
• Cookies & Tracking: Data from cookies stored in your browser is used to maintain your login session, save language preferences, and improve platform performance.

2. How We Use Your Information

All information collected by pv20 is used for legitimate purposes and is limited to what is necessary for platform operations. The primary purposes for data use are as follows:

• Creating and managing user accounts, and verifying identity during login
• Processing deposits and withdrawals in MYR through supported payment methods
• Detecting and preventing fraud, unauthorised access, and suspicious activity
• Providing customer support and responding to enquiries submitted through available channels
• Sending important notifications related to your account, security, or policy changes
• Complying with applicable legal obligations in Malaysia, including anti-money laundering requirements

Pv20 does not use user data for third-party advertising purposes or sell personal information to any external entity.

3. Cookies & Tracking Technologies

Pv20 uses cookies — small text files stored in your browser — to ensure a smooth and secure user experience. There are two categories of cookies in use:

• Essential Cookies: Required for core platform functions such as login session verification and form security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saving user preferences such as language settings and interface display to streamline your experience.

Users can manage cookie settings through their respective browser settings. Disabling essential cookies may cause some features on the pv20 platform to not function properly.

4. Data Storage & Security

Pv20 takes appropriate technical and organisational measures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction. Safeguards in place include:

• SSL (Secure Socket Layer) encryption for all communications between the user's browser and pv20 servers
• Passwords are stored in hashed form using secure algorithms — your original password is never stored in our system
• Internal access controls ensuring that only authorised personnel can access user data
• Continuous system monitoring to detect any suspicious activity or attempted security breaches

User data is stored on secured servers for as long as the account remains active. Once an account is closed, data is retained for the period required by law before being securely deleted.

5. Sharing Information with Third Parties

Pv20 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Payment gateways and technical infrastructure providers that assist in operating the platform. They are bound by strict confidentiality agreements.
• Legal Requirements: When required by a court order, a request from a lawful authority, or applicable Malaysian legal requirements.
• Rights Protection: In cases of fraud investigation or to protect the legitimate rights of pv20 and other users.

6. User Rights, Policy Changes and How to Contact Us

As a pv20 platform user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete information through your account settings or by contacting our support team.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal data retention obligations.

Pv20 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-account notifications or their registered email address. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

For any privacy-related enquiries, data access requests, or complaints, please contact the pv20 support team at: [email protected]. We aim to respond to all enquiries within 5 business days.